Shipping policy

Delivery in Kenya

Delivery is charged by area and shown at checkout before you pay. Nairobi deliveries go by boda, and items under 10 kg go by courier to the rest of the country. For bulky items we will contact you to arrange delivery. You can also collect free from our shops, usually ready within 24 hours.

International delivery

We ship to the EU, the UK, the US and the UAE. Shipping from Kenya is priced parcel by parcel, so we quote it after you order:

1. Place your order and choose "International orders: pay after shipping quote". Nothing is charged.
2. Within 2 working days we pack and weigh your order and email you the best courier price, including crating for fragile pieces.
3. Pay the full amount by card through the secure link in that email. If you would rather not go ahead, tell us or simply don't reply, and we cancel the order. There is nothing to refund.
4. We ship as soon as payment is received and email you the tracking number.

Import duties and taxes

Our prices do not include duties or taxes in your country. These are charged by customs or the courier on delivery and are paid by you.

Other countries

Email info@bluerhinoafrica.com and we will quote by hand.

Care in transit

We pack every piece carefully and crate fragile items for international delivery. Once a parcel is handed to the courier it travels in the courier's care. If anything arrives damaged, email us photos within 48 hours of delivery and we will help you raise a claim with the courier. Courier insurance can be added to your quote on request.